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Refund & Exchange Policy

Northeast Vapor Supplies Refund and Exchange Policy – Retail Store


Our policy is that you have 15 days to request a full refund of UNUSED, batteries, tanks, liquid and accessories. Only items that come in original, unopened packaging are eligible for return. Unfortunately most items come open and lose and we have no way to determine if these items have been used. As a result, we are unable to accept returns of such items.


We want you to be happy with your products and our service and will listen to your needs on a case-to-case basis.


E-Liquids are non-returnable or refundable unless they possess an unbroken, tamper evident seal.


Northeast Vapor Supplies does not have an exchange policy.

 



Northeast Vapor Supplies Refund and Exchange Policy – Online


Our policy is that you have 15 days to request a full refund of UNUSED, batteries, tanks, liquid and accessories. Only items that come in original, unopened packaging are eligible for return. Unfortunately most items come open and lose and we have no way to determine if these items have been used. As a result, we are unable to accept returns of such items.


Starter Kits and batteries must be returned in their original, unopened packaging (when applicable) within 72 hours of notification of intent to return. Purchaser assumes all shipping costs. Please mail returns to: Attn: Returns & Exchanges - Northeast Vapor Supplies 550 East Main Street Suite 28 Branford CT 06405. If you have a tracking number, please email this to allison@nevapor.com with a reference in the subject line. Example: Return of Joyetech battery. Be sure to include a copy of your invoice.


We want you to be happy with your products and our service and will listen to your needs on a case-to-case basis.


E-Liquids are non-returnable or refundable unless they possess an unbroken, tamper evident seal.


*If the product has malfunctioned or is otherwise defective, Northeast Vapor Supplies will pay for the cost of shipping your replacement your item.


Northeast Vapor Supplies does not have an exchange policy.

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